Hill House Bed & Breakfast Policies

Check-In

Standard check-in time is between 3:30 and 7:30. We ask that you not arrive earlier, unless you have an early flight into Asheville, have been camping the evening before, or similarly good reason that necessitates early arrival. If you arrive later than 7:30, we may need to discuss self-check-in procedures.

Check-Out

Check-out is at 11:00 a.m. on the morning of departure.

Cancellations: [Read Details…]

Hill House Bed & Breakfast is unlike most other inns and hotels. If you cancel, we will only retain your deposit if we actually lose money, and then we will still issue a credit for weeknight rooms. Standard cancellation fees are $50 and are rebated if you rebook the room for a later date. Please see this *LINK* that fully explains our cancellation policy.

Third-Party Gift Cards: [Read Details…]

Hill House Bed & Breakfast does not accept most third-party gift cards, including those from BedandBreakfast.com. Gifts, however, from North Carolina Bed and Breakfast Inns (NCBBI) are valid.

Reservations/Deposits:  [Read Details…]

Reservations may be made online at this website or by calling 855-447-0002 or 828-232-0345, and are confirmed at booking. Reservations are guaranteed with a valid Visa, MasterCard, or Discover credit card. (We don’t take American Express because it does not refund its commissions on canceled reservation deposits.) Reservation confirmation letters with discount partner information are e-mailed within 24 hours of the reservation.

For all reservations, a deposit of the room’s one-night rack rate is required. Discounts are taken off the back-end balance. All deposits are subject to standard cancellation policies. Balances are due upon check-in. Payments can be made using cash, traveler’s check, or credit card.

Two-night stays are typically required on weekends, most of October, and the Christmas holidays, but single-night reservations can be made if another guest has booked a Thursday/Friday or Saturday/Sunday stay, or if there are substantial vacancies remaining a few days before the weekend.

Guests of the Inn:  [Read Details…]

Rates are based on two-person occupancy. There is a charge of $25 per person per day for additional guests. Please notify us of an extra guest in advance of arrival.

Children:  [Read Details…]

Hill House Bed & Breakfast generally will not accept children less than 2 years old, because their crying could disturb other guests. If other guests complain about behavior or noise of children, the family may be asked to leave and/or be subject to financial penalties. Please inform us when making your reservation if you have children and their ages.

Pets: [Read Details…]

We allow small, adult dogs (no puppies) in the Jackson, S&W, and Flat Iron guestrooms in the main Hill House building. They must be quiet when left in the room. Larger dogs and housebroken puppies are permitted in the Pisgah Apartment. Because of guests’ allergies, we unfortunately cannot accept cats. The pet fee is $20 for the first night and $10 for each additional night. If a dog barks excessively, he will have to be boarded offsite or his companions will have to check out.

Smoking: [Read Details…]

All guest rooms, interior public spaces, and the front/rear porch of the Hill House Bed & Breakfast are NON-SMOKING. Receptacles are provided for cigarette ashes & butts in the main yard and on the Hideaway and Pisgah porch. Guests are liable for a $300 cleaning fee for smoke odors in the rooms.

Damages: [Read Details…]

For the safety of all guests, no candles are to be lit in rooms. A minimum $100 cleaning fee will be assessed if candles or wax residue are found in the room upon departure.

Red wine stains can be extremely difficult to remove. Caution is advised if you are enjoying red wine in your room, since any damage to carpet or linens will be the responsibility of the guest.

We provide both colored facecloths and makeup removal pads. You will be assessed a charge of $15.00 for using our white facecloths for makeup removal.

Guests are responsible for the cost of all damages to the room, beyond normal wear and tear.

HILL HOUSE BED & BREAKFAST’S ALMOST NO-RISK RESERVATION [Read Details…]

One of the less savory aspects about many hotels is the profits they make from retaining deposits when guests must cancel.

When guests have last-minute emergencies and have to cancel their reservations, most, including many bed and breakfasts, will charge their credit cards for the full amount of the trip. They do this even if they have other rooms vacant that night, and/or if the inn is full and they rebook the room to new guests.

Hill House does not do this. We just don’t have it in us to make guests’ emergencies even worse with this kind of taking. If you cancel and Hill House is not full or, if we are and we rebook the room, you get your money back. There is only a $50 processing fee for cancellations, which we refund if you book a new reservation at a later date.

And if we must take your money because we can’t rebook, we issue you a full credit for weeknight bookings any time, except in October or the Holiday Season.

So again, Hill House will keep guests’ deposits (8-14 days prior to the reservation) or charge their card for the full amount (within 7 days of the reservation) ONLY IF:

  • All other rooms in the same rate class are booked, and
  • We cannot rebook the room.

When you must cancel, Hill House always will advertise the new vacancy on our website.

Hill House will keep your money, only if we lose money because of your cancellation. You have my word.

At Hill House, you have an almost risk-free reservation, and I don’t think any other B&B in Asheville will publicly make you this same guarantee.

David Raphael Smith, Hill House Proprietor